ࡱ> uwte xtbjbj 7xcbcbU 8lT)f08888v< ((((((($#+-((88w)%%%p88`'p%(%%:D&,&8Pzv]Up& L')0)z& .k.&.&%((k#&). B b: UNC SCHOOL OF THE ARTS Competency Assessment Department: Facilities Management Division: Finance Administration FY: 2018-2019 FORMTEXT      Employee: Barry Blue Position Title: Support Services Associate  Journey (Inventory Clerk)Supervisor: Susie Que Position Title: Business Operations Officer / Customer Service Officer Manager: Timothy McMullen Position Title: Associate Vice Chancellor  Competency Assessment DiscussionSupervisor Signature: Date:  FORMTEXT      Employee Signature: Date:  FORMTEXT      Manager Signature: Date:  FORMTEXT      Position Competency LevelEmployee Competency AssessmentC  FORMCHECKBOX  J X FORMCHECKBOX  A  FORMCHECKBOX C  FORMCHECKBOX  J X FORMCHECKBOX  A  FORMCHECKBOX The employees signature does not indicate agreement with the overall assessment. The signature only indicates that the instrument was discussed on the dates indicated. Functional Competency Assessment Key Functional Competency Comp. Level Competency definition Employee demonstration of competency Level C J A  FORMTEXT     Customer Service    J Knowledge of principles and processes for providing customer service in Facilities Management. Maintain positive rapport with Electrician, Carpenters, and HVAC technician. Communicates with vendors via the telephone and in person regarding various types of equipment that maybe requested by the Electrician, Carpenters, and HVAC technicians. Work with Business Operations Manager with submitting PCard request. Ability to anticipate, identify and understand customers service needs. Ability to maintain good rapport with Electricians, Carpenters, and HVAC technicians while assisting them with obtaining products. Ability to check with customers and/or vendors to ensure products meet needs. Maintain a good relationship with Mainsaver Administrator to submit materials to the work orders. Ability to contact vendors or clients to provide or obtain information.  Barry looks up information for various customers and provides research via the internet, as well as, through the Mainsafer. He demonstrates the ability to provide due diligence in trying to serve the particular customer he is working with and understand their particular needs. He maintains good rapport with everyone he comes in contact with.   FORMCHECKBOX  X  FORMCHECKBOX  Mathematics  J Position will have the responsibility to handle the price for various materials and equipment. Must have working knowledge of addition, subtraction, multiplication and division in dealing with quotes. Will notify supervisor of error or problems with process and procedures.  Barry is mindful that the University is tax exempt and when he submits quotes and invoices to immediate supervisor the pricing is accurate. He demonstrates the ability to add, subtract, multiply and divide.   FORMCHECKBOX  X  FORMCHECKBOX  Program Knowledge/Records Administration  J Ability and knowledge to identify the tools and equipment in which the position will be working with. Ability to manage the inventory which consists of parts and tools in which the technicians may need to use for a certain tasks. Position is responsible for providing equipment to technicians and ensuring the return of the equipment in the same condition when checked out.  Barry has the ability to distribute parts to technicians on a regular basis. He demonstrates the ability to identify obsolete parts in which the university no longer uses. Barry has substantial knowledge of the inventory warehouse. He is able to identify the location of various materials, the amount and why it was there.   FORMCHECKBOX  X  FORMCHECKBOX  Communication Oral  J Ability to understand and respond timely and accurately .Z^tv      ( * , . 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"XRIRR@@ $$Ifa$ $Ifgd0 $Ifkd $$Iflr_) 38v l064 la"#89:  < $Ifgdfj7 $Ifgd0 $If9:;<>fijl+01?@AFGLM[\]^`uxy{ʻʯʞʚʇ{hYMh9qCJOJQJ^Jh9qh9qCJOJQJ^J%j^h:sCJOJQJU^Jh}CCJOJQJ^J%jh:sCJOJQJU^Jhfj7 h0 h0 CJOJQJ^JaJh0 CJOJQJ^Jh0 h0 CJOJQJ^Jh:sCJOJQJ^J h:sCJjh:sCJOJQJU^J%j h:sCJOJQJU^J<=>ghiklXRRRIIR $$Ifa$$Ifkd9$$Iflr_) 38v l064 lal+,.^ $Ifgd}C $Ifgd9q $Ifgdfj7$If $Ifgd0 ^_`uvwxzXRIRR@@ $$Ifa$ $Ifgd9q$Ifkd$$Iflr_) 38v l064 laz{TTTUUV $Ifgd $Ifgdfj7 $Ifgd9q$Ifto various questions from Immediate Supervisor, Electricians, Carpenters, and HVAC technicians as well as vendors as it relates to various quotes, equipment and parts.  Barry has the ability to communicate effective when dealing with his immediate supervisor as well as customers. He is clear and direct when explaining when we are out of a particular part or if we no longer utilize a particular part. His explanation of why and when are clear and understandable.  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